The Quest for Affordable Healthcare - Part 6

I was hoping there wouldn't actually be a Part 6. I was hoping that someone would call, I'd tell them what the problem was and they'd click "Delete" and "Enter" and we'd be good to go. But that's not what happened.

I got a call last Friday evening around 7:30. Of course, we were out for dinner so I didn't hear the phone ring. But she left a message asking that I phone back on Monday. I just got off the phone with her. I am now convinced that I will never have healthcare again until I can get on Medicare.

For starters, she is in the government "complaint" department. I tried to make it clear that I don't have a "complaint".  I have a problem. (Complaints need to be heard. Problems need to be solved.) In turn, she made it clear to me that she works for the Federal Government. (Imagine my relief!)

She said the information she received from the Marketplace was only a sentence or two. She was somewhat interested in how the problem came about. I gave her the quick and dirty version of what happened. But I don't think she got it. When she recapped it for me, she thought that I had the same agent for both policies. No. She did not understand that I applied on one day and paid on another. Hopefully, in the end she got those details right, although I'm not sure they are details that really matter.

She wanted numbers. Application numbers. (I don't have any.) Policy numbers. (I don't have any.) Receipt numbers. (I don't have any of those, either.) She plans to call my agent to get the policy names and numbers. At least this seems like useful information to have.

She told me she needed to do some "research". In my experience, "research" takes a long time. On February 1st, I will once again join the ranks of the uninsured. I have no idea how long she intends to research this.

Her plan is to call Cigna and tell them to drop the bronze application and process the silver one. I tried to tell her that Cigna has no record of the silver application. And once again, she reminded me that she works for the Federal Government.

I can't wait to see what happens next.